Exchange & Return Policy

Our Returns & Exchanges Policy

• Here's what you need to know:

  Return Shipping Policy

  UAE Customers:
  We offer free returns. 

  International Customers (Outside UAE):
  Return shipping costs, customs duties, and any other charges must be covered by the Customer.
  To initiate a return, please email us at shop@labohemeofficial.com, and our customer care team will guide you through the process.

  Important Note:
  If a shipment is held in customs for more than 14 days and is returned to us, the customer will be responsible for all return-related charges. In such cases, we will issue store credit after deducting return shipping fees, duties, and taxes.

  For any questions, please get in touch with our support team.

          Exchange Policy

• UAE Customers:

• You may exchange items within 14 days of receiving your order, including faulty products.

• Items must be unworn, unused, and in their original packaging.

          Faulty or Damaged Items:

• Please notify our customer care team within 48 hours of delivery.

• Once our quality control team inspects the returned item, you will receive a confirmation email.

International Customers:

• We currently do not offer free exchanges for international orders.

• To exchange an item, please process it as a return and place a new order for the desired item.

For assistance, contact us at shop@labohemeofficial.com.

         Damaged Items:

• We take pride in ensuring your sunglasses arrive in perfect condition. However, if you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving your order. We'll get you a replacement right away.

         Incorrect Items:

• Oops! If you received the wrong item or size, don't worry! Just contact us, and we'll take care of everything to get you the correct sunglasses as soon as possible.

         Refunds:

• Once we receive and inspect your return, we'll notify you via email about the approval status of your refund.
• If approved, your refund will be automatically issued to your original payment method within a few business days.
• Please note that processing times for refunds may vary depending on your bank.

        Our Commitment:

• At La boheme eyewear, your satisfaction is our top priority. We strive to provide exceptional customer service and a seamless shopping experience. If you have any questions about our return and exchange policy, please don't hesitate to contact us!